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Artificial Intelligence is becoming more prominent in daily life. AI is the main source of communication for our favourite brands from streaming platforms to after-sales service. Look at this to discover a full report about AI customer service. The users are more comfortable with the technology they use and how immediate it can be, which is why they need instant resolution and more control over their process. This is the reason why integrating Conversational AI into the customer service process isn't optional now. Find out how to make your company stand out from the rest by offering better customer experiences and new ways of doing business. Why should you integrate Conversational AI in customer service? 1.Win over your target audience An efficient and prompt service is the most effective way to build relationships with your customers. Consumers value your ability to deliver a great experience just as much as they appreciate the high quality of your products or services. It is essential to respond to the questions immediately in order to make them come back and fall in love with your brand. Customers are expecting you to provide an experience that is beyond their expectations. 2. Effective service available 24/7 With Conversational AI the communication channels are available to users at all times. This feeling of fast and constant support is key for your clients. It's a hassle to sit for hours waiting in search of a solution to an urgent problem. Or to have to explain the problem to multiple different operators in multiple conversations. Conversational AI is now available to a lot of consumers for all their needs, including buying, sorting paperwork, solving problems, and asking questions. 3. Each channel has the same answers People love communicating through instant messaging as well as on their favorite social media sites. You should be able respond, no matter if they reach out via Instagram Messenger or make an audio message via WhatsApp. WhatsApp audio message. Conversational AI can help you streamline customer support across every channel. This allows you to offer an individualized and complete service for every interaction, and still remain the company's voice. You can also add some flair to your responses by using complements such as carousels, videos, buttons or forms, to provide a more enjoyable experience. 4. More privacy and security Securing transactions and safeguarding your customers' data is an essential part of the service on digital channels. A security incident management policy along with data isolation and protection of data in line with privacy and auditing regulations are key elements to providing an excellent service. When it comes to detecting threats and correctly managing threats, Artificial Intelligence is essential. 5. Greater personalization One of the greatest benefits of having your bot with Conversational AI is the personalization aspect by knowing your customers and having a detailed profile and being able to tailor a product or service according to their preferences can differentiate you from your competition. 6. The gold-bearing metrics Conversational AI can help you boost your sales, lets you know more about your customer base and gives them what they really need anytime, anywhere. Howdo you do this? You can use data! 7. Customer service costs can be reduced Automating customer support allows you to optimize the time of your employees, in addition to other advantages. The bot can manage FAQs, manage processes, sales and after-sales service, while the agents or call center can be ready deal with complicated situations. A non-code solution like ours saves time and costs. Anyone can create the bot from within their company without needing to hire an IT department, or outsource it.

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